Privacy policy

Ali Franks (“I”, “me’, “my”, “we”, “our”) who operates the https://www.alifranks.com website recognises the importance of protecting your privacy.

I am committed to protecting and safeguarding your privacy and will only use the information collected about you lawfully (in accordance with the Data Protection act 2018). 

1. Explaining the legal bases I rely on

The law on data protection sets out a number of different reasons for which I may collect and process your personal data, including:

Consent

In specific situations, I can collect and process your data with your consent.

For example, when you book a coaching session with me, and give me your telephone number and/or email address – I will use this to contact you regarding the session.

When collecting your personal data, I will always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, I need your personal data to comply with our contractual obligations.

For example, if you order coaching from me, I will collect your details and retain them for 6 years under my HMRC and insurance obligations.

Legal compliance

If the law requires me to, I may need to collect and process your data.  

For example, I can pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate interest

In specific situations, I may require your data to pursue my legitimate interests in a way which might reasonably be expected as part of running my business and which does not materially impact your rights, freedom or interests.

2. What information is collected?

I may collect, store and use the following kinds of personal data:

  • Name

  • Email address

  • Telephone number

  • Number and value of sessions completed

  • Coaching agreement

  • Emergency Contact

  • Coaching session notes

3. Use of Personal Data

I may use your personal information to:

  • Contact you regarding coaching sessions and bookings

  • Provide evidence of coaching hours completed to coaching bodies in order to meet accreditation requirements

  • Coaching session notes as prompts

  • For marketing purposes (you may opt out of this at any point through emailing alifrankscreative@gmail.com)

I will not without your express consent provide your personal information to any other third parties. I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  I will store your data for as long as is reasonable for the above usages. You may ask me to delete your personal data at anytime.

4. Disclosures

I may disclose information about you:

  • to the extent that I am required to do so by law.

  • when there is legitimate concern of harm to yourself of others.

  • in connection with any legal proceedings or prospective legal proceedings.

  • in order to establish, exercise or defend my legal rights.

5. Policy amendments

I may update our Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page.

I will let you know via email and/or a prominent notice on alifranks.com, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

6. Payments

Payments from banks based in the UK will take place through Direct Bank Transfer. Bank details will never be written or noted outside of the bank transaction itself. 

7. Your rights

An overview of your different rights

You have the right to request:

  • Access to the personal data I hold about you, free of charge in most cases.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • The deletion of the data I hold about you, in specific circumstances. For example, when you withdraw consent, or object and I have no legitimate overriding interest, or once the purpose for which I hold the data has come to an end.

  • A computer file in a common format (e.g. CSV or similar) containing the personal data that you have previously provided to me and the right to have your information transferred to another entity where this is technically possible.

  • Restriction of the use of your personal data, in specific circumstances, generally whilst we are deciding on an objection you have made.

  • That I stop processing your personal data, in specific circumstances. For example, when you have withdrawn consent, or object for reasons related to your individual circumstances.

  • That I stop using your personal data for direct marketing (either through specific channels, or all channels).

  • That I stop any consent-based processing of your personal data after you withdraw that consent.

You may instruct me to provide you with any personal information I hold about you anytime.  You may instruct me to remove your personal data by email at any time. If you have any questions about this privacy policy or my treatment of your personal data, please email alifrankscreative@gmail.com

Website Privacy, Data and Cookies

Analytics

 alifranks.com collects personal data to power our site analytics, including:

·      Information about your browser, network, and device

·      Web pages you visited prior to coming to this website

·      Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

Form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Mailchimp for storage and data porting.

Data collection of website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

·      Information about your browser, network and device

·      Web pages you visited prior to coming to this website

·      Web pages you view while on this website

·      Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

·      Information about your browser, network, or device

·      Your IP address

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

·      Name

·      Email address

·      Phone number

·      Details relating to your appointment (for example, who referred you)

·      Files you uploaded

We share this information with Calendly, our scheduling service provider, so that they can provide online booking services to us.